As a university, it can be important as well as challenging to always keep up with the latest technologies. ChatGPT can come in handy in this regard. It is an emerging technology that can make a valuable contribution to improving the student experience. Can ChatGPT also be a valuable tool to improve the general student experience at a university?
What exactly is ChatGPT?
ChatGPT stands for "Chat Generative Pre-trained Transformer Model". It is an advanced chatbot technology that uses artificial intelligence to mimic human conversations. It is designed to answer questions, solve problems and even perform tasks without human intervention.
How can ChatGPT be used at universities?
There are several ways ChatGPT can be deployed at universities to improve the student experience. Here are some examples:
Students can contact student services or help desk via ChatGPT. This saves students time and effort. Not only can they share their concerns with ChatGPT. It also offers 24/7 availability, so they do not have to consider opening hours or queues. For instance, students might not be willing to scroll through endless pages on your FAQ, but they are willing to type their question which ChatGPT then answers based on all available information in the data set. Examples include:
Examples of Service ChatGPT prompts:
ChatGPT offers opportunities for interactive learning. For example, it can be used to ask quiz questions, such as multiple choice questions. This allows students to be actively engaged and thus better understand the material. Universities should promote ChatGPT as an ultimate study buddy, where an endless conversation can be created to determine whether a student understands all the material well enough. By offering students support in utilizing ChatGPT, they can develop an even deeper understanding of their courses.
Examples of Interactive Learning ChatGPT prompts:
ChatGPT can be used to provide personalised study tips based on each student's needs and preferences. This gives students better guidance and allows them to focus on what matters most. As many students struggle to find a rhythm that allows them to thrive, it can be very beneficial for universities to help students develop a stronger approach through tools such as ChatGPT.
Examples of Personalisation ChatGPT prompts:
Have you collected lots of data from students through a survey? You can aggregate all open ended responses, compile them into one document and then ask ChatGPT to create a summary with key insights.
Examples of Data Analytics ChatGPT prompts:
Examples of ChatGPT prompts:
Benefits of ChatGPT at universities
By using ChatGPT at universities, there are many benefits to be gained. Here are some of the most important ones:
Innovative technologies like ChatGPT offer numerous opportunities to improve the way students learn. It creates more opportunities and thus improves the student experience for all students interacting with university services. By using ChatGPT, universities have an opportunity to improve this student experience while working smarter and more efficiently. Also don’t forget to say “thanks ChatGPT” once every while to let it know you’re grateful😉