Internship

Internship in SWISS Lounges Zurich (limited 6 months, 80-100%, all genders)

Zürich (Switzerland)
Student / Recent Graduate
Swiss International Air Lines AG

The Job

Internship in SWISS Lounges Zurich (limited 6 months, 80-100%, all genders) We lead the operation of SWISS's own lounges at Zurich and Geneva airport. This includes guest care, coordinating suppliers, performing quality checks, monitoring agreements & services, feedback management, service & product planning. As an intern, you will represent SWISS to our guests, suppliers, providers & internal stakeholders. Starting date : February 01, 2023 You may apply in English or German Facts Location Zurich Employment level University internship Function Other Working time Full time Salary CHF 2'500.- per month for Bachelor degree / CHF 3'000.- per month for Master degree Publishing date 12-09-2022 Application deadline 12-23-2022 Tasks Serving as host & representative for guests requests, concerns, complaints Supporting our lounge partners in their daily business Ensuring the quality of our various lounge products & services Product requirement planning (e.g. for F&B, newspapers, magazines) Participating in some of the interface meetings with our external and internal stakeholders (passenger handling, gastro, facility management, cleaning, airport, product development, core customer care team) Conducting quality checks of all providers Planning & supporting events in the lounges, lounge tours & staff training activities Performing administrative duties such as maintaining the lounge logbook, answering emails & compiling statistics Individual assigned project, from planning until implementation Contact MichaelSchiess Lounges Switzerland Swiss International Air Lines AG Phone +41 44 564 22 66 E-mail address for inquiries recruiting.services@swiss.com Requirements Bachelor's or Master's Degree or an "HF" Advanced Federal Diploma of Higher Education specializing in hotel, hospitality or tourism management (or similar) A very good spoken and written command of German and English; any additional language is an advantage Strong communications skills Preferably practical experience in the gastronomy field and in quality management A well-groomed appearance and very good manners Resilient, flexible personality with quick perception A customer- and service-minded working approach with hands on mentality Very good MS Office skills including Teams Workplace: Zurich Airport, shift duties (05:30 until 23:00)
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Swiss International Air Lines AG