About the role At Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skillful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve future experiences. Customer Support Specialists make magic, turning unhappy users into our most passionate evangelists! What You’ll Do You will provide high-quality customer support predominantly through chat & mail. You will ensure customer issues are resolved based on documented procedures. You will demonstrate empathy and ownership while solving customer concerns. You will be a passionate advocate for our customers while answering any questions that come your way. What You’ll Need You have at least a C1 level of Italian reading/writing and a B1/B2 level of English. You are computer proficient (typing, quickly navigating between various tools). You have excellent reading comprehension and writing skills. You have the ability to connect what users are asking for with answers to their true issues. You are available to work in day shifts totaling 40 hours per week You have a go-getter attitude and work well in a team environment Bonus Points For Bachelor’s Degree Support experience in a high-volume environment, such as service industries, retail, or hospitality Crisis counseling experience What you can expect from us Competitive salary, language premium, and incentive bonus program Hybrid work and Work from Anywhere up to 4 weeks in a year A modern office in Krakow’s historic city center within easy reach of the trains, trams, and buses. Leisure zones, video games and table tennis in the office. Free daily lunches delivered to the office (vegetarian and vegan options available) A fully stocked kitchen at your disposal - a wide selection of fruit, snacks, drinks are on us! Uber credits every month you can use for personal trips and food deliveries Reimbursement of personal wellness expenses of your choice, e.g. gym memberships, sports equipment, massages, or items to furnish your home office Private medical and dental coverage for yourself and your dependents Life & disability insurance, travel insurance for private trips Family planning benefit, prescription glasses benefit, sabbatical leave, pension plan, and more Employee Assistance Program (EAP) with Modern Health, Employee share purchase plan (ESPP). Summer and Winter Parties, regular team integration and fun activities. Online and in-person training catalog and career development opportunities