About the Role At Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skillful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve future experiences. Customer Support Specialists make magic, turning unhappy users into our most passionate evangelists! What You’ll Do Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets Investigate case details to determine the root cause of issues Learn and master multiple applications and resources including contact management systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams regarding processes and trends What You’ll Need You have at least a C1 level of French reading/writing and a B1/B2 level of English. Currently living in Lisbon or willing to move Availability to work in rotating shifts from Monday to Sunday You are available to work day shifts totaling 40 hours per week You are computer proficient (typing, quickly navigating between various tools). You have excellent reading comprehension and writing skills. You have the ability to connect what users are asking for with answers to their true issues. You have a go-getter attitude and work well in a team environment Bonus Points: Bachelor’s Degree Support experience in a high-volume environment, such as service industries, retail, or hospitality Crisis counseling experience