Job Summary Incident Managing: Event and incident handling as documented in procedures and process requests from customers. Monitoring of infrastructure: Ensure running of infrastructure by identification of deviations or issues. Investigate logs, responding to automated alerts, initial analysis and troubleshooting. Event and incident handling as documented in procedures and process requests from customers. Profile and Skills: Essential: Studies related to Information Technology, Management, Engineering or similar. Enthusiasm combined with a collaborative attitude; Excellent communication skills, both oral and written; Excellent interpersonal skills; Fluency in English Candidate Criteria: A hands-on mentality and a structured way of working; The ambition and potential to develop a successful IT career; Ability to multi-task and prioritize; Strong awareness and interest in technology; Superb problem solving skills; Excellent communication skills; Excellent interpersonal skills; Excellent organizational skills. Key Accountabilities: Prioritization and progression of resolution for faults or queries on the full range of systems; Troubleshooting issues relating to applications, infrastructure, database, network or security; Active participation in serious incident, problem and change management; Undertaking of project work to help implement best support practice and continued success of the Euronext businesses. Euronext Values Unity We respect and value the people we work with We are unified through a common purpose We embrace diversity and strive for inclusion Integrity We value transparency, communicate honestly and share information openly We act with integrity in everything we do We don’t hide our mistakes, and we learn from them Agility We act with a sense of urgency and decisiveness We are adaptable, responsive and embrace change We take smart risks Energy We are positively driven to make a difference and challenge the status quo We focus on and encourage personal leadership We motivate each other with our ambition Accountability We deliver maximum value to our customers and stakeholders We take ownership and are accountable for the outcome We reward and celebrate performance We remain committed to providing a positive hiring and onboarding experience for our candidates during these unprecedented times. Where our offices can open safely, they will remain open; otherwise our employees are able to work efficiently from home. The well-being of our employees, their families, our external partners and visitors is our upmost priority and we are closely following Government guidance in all our locations to ensure all health and safety guidance are met. We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.