Job Summary To provide 1st Level Technical Support across a broad range of disciplines that underpin the operation of Euronext Cash and Derivatives markets, and hosted markets on behalf of clients. The disciplines include Applications, Network, Systems (Linux and Windows), Database and Security. The selected candidate will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high-tech learning environment with colleagues across all Euronext locations. The job consists in prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure, applications or security. Contributing to serious incident, change and problem management. This role is both internal and external facing, located within the Service Operations Group, which in turn is a part of the IT Operations and Engineering group. Key Accountabilities ▪ Prioritization and progression of resolution for faults or queries on the full range of systems; ▪ Troubleshooting issues relating to applications, infrastructure, database, network or security; ▪ Active participation in serious incident, problem and change management; ▪ Undertaking of project work to help implement best support practice and continued success of the Euronext businesses. Profile and Skills Essential ▪ Degree, CET or equivalent in a computer related subject; ▪ Enthusiasm combined with a collaborative attitude; ▪ Excellent communication skills, both oral and written; ▪ English is a must, as it will be used on a daily basis to communicate with other teams and customers; ▪ Excellent interpersonal skills; ▪ Availability to work in shifts. Desirable ▪ Knowledge of financial markets; ▪ Knowledge of ITIL framework and processes; Candidate Criteria ▪ A hands-on mentality and a structured way of working; ▪ Ambition and potential to develop a successful IT career; ▪ Ability to multi-task and prioritize; ▪ Strong awareness and interest in technology; ▪ Superb problem solving skills; ▪ Experience in working effectively within a team and on your own; ▪ Excellent communication skills; ▪ Excellent interpersonal skills; ▪ Excellent organizational skills. Euronext Values Unity We respect and value the people we work with We are unified through a common purpose We embrace diversity and strive for inclusion Integrity We value transparency, communicate honestly and share information openly We act with integrity in everything we do We don’t hide our mistakes, and we learn from them Agility We act with a sense of urgency and decisiveness We are adaptable, responsive and embrace change We take smart risks Energy We are positively driven to make a difference and challenge the status quo We focus on and encourage personal leadership We motivate each other with our ambition Accountability We deliver maximum value to our customers and stakeholders We take ownership and are accountable for the outcome We reward and celebrate performance We remain committed to providing a positive hiring and onboarding experience for our candidates during these unprecedented times. Where our offices can open safely, they will remain open; otherwise our employees are able to work efficiently from home. The well-being of our employees, their families, our external partners and visitors is our upmost priority and we are closely following Government guidance in all our locations to ensure all health and safety guidance are met. We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.