Key accountabilities Ensure clearing services are delivered accurately, on time and within specified standards of quality, those services include daily margins and default funds payments, collateral deposits and returns, expiries of derivatives contracts, members default management, projects, testing of new services Ensure settlement services are delivered accurately, on time and within specified standards of quality, this services include monitoring and management of settlement activities, adjustment management for corporate actions, buy in/sell out management, members default management Applies expertise to resolve complex and escalated operational issues in an accurate and timely manner, ensuring adherence to KPIs, agreed contracts and internal requirements Provide client support in liaison with Sales and Membership teams and escalate client queries when necessary Contribute to operation enhancement projects to streamline workflow and provide better support to frontline business units Drives continuous improvement of process and assess and select improvement opportunities that provide long-term value and minimize operational risks Your profile Significant experience in Operations, Risk positions and Clearing Operation in the financial markets industry Strong prior knowledge in Clearing products and Settlement operations Account management Strong analytical mindset and problem-solving attitude Excellent client relationship Able to work accurately and effectively under pressure Strong time management skills required to meet the many internal and external deadlines Good supervisory skills Fluent in English; while French, Italian and Deutch are a plus We remain committed to providing a positive hiring and onboarding experience for our candidates during these unprecedented times. Where our offices can open safely, they will remain open; otherwise our employees are able to work efficiently from home. The well-being of our employees, their families, our external partners and visitors is our upmost priority and we are closely following Government guidance in all our locations to ensure all health and safety guidance are met. We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.