Key accountabilities Contribute to managing the lifecycle of IT process (Change, Problem, Capacity…) and assist operational teams in resource planning Ensure the necessary supporting documentation report on IT process is accurate and meets the required standards in a consistent, professional and measurable manner Create customer reports and perform analysis and regular KPIs Advise teams on missing or required information needed to assess the production of internal IT process Liaise with senior staff to advise projects of existing demands on the live production services Your profile Strong problem-solving and analytical skills In-depth knowledge in either capacity planning, IT problem solving, IT change Preferably hold ITIL certification Possible Linux, data warehouse (Unix, Oracle) and scripting experience Flexibility and ability to work in environments with changing priorities Euronext Values Unity We respect and value the people we work with We are unified through a common purpose We embrace diversity and strive for inclusion Integrity We value transparency, communicate honestly and share information openly We act with integrity in everything we do We don’t hide our mistakes, and we learn from them Agility We act with a sense of urgency and decisiveness We are adaptable, responsive and embrace change We take smart risks Energy We are positively driven to make a difference and challenge the status quo We focus on and encourage personal leadership We motivate each other with our ambition Accountability We deliver maximum value to our customers and stakeholders We take ownership and are accountable for the outcome We reward and celebrate performance We remain committed to providing a positive hiring and onboarding experience for our candidates during these unprecedented times. Where our offices can open safely, they will remain open; otherwise our employees are able to work efficiently from home. The well-being of our employees, their families, our external partners and visitors is our upmost priority and we are closely following Government guidance in all our locations to ensure all health and safety guidance are met. We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.