Aircraft Quality Customer Manager H/F

Toulouse (France)
3 to 5 years

The Job

Job Description: Airbus Commercial Aircraft is looking for an Aircraft Quality Customer Manager (AQCM) (f/m) to join our Quality team based in Toulouse, France. As part of the Customer Line, you will be in charge of a portfolio of customer accounts (air operators and leasers) of A350 and A330 aircraft with whom you will build and maintain a relationship of trust throughout the production of the aircraft and, in particular, during the final assembly and delivery phase. Your working environment: Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities! How we care for you: • Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis. • Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services. • Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application. • Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility. Your challenges: Ensure Customer Communication (during production follow-up meetings, Final Cabin presentation, delivery, dedicated Quality meetings...) for all Quality related points whether it is for the cabin, structure, systems, paint or engines. Define and prioritize the main Quality issues for a given Customer (as well as those common to several fleets) in order to manage the Customer feedback loop internally in a transversal manner (with the Quality, Operations, Development, Engineering, Purchasing departments, etc.), Ensure risk management of Customer Quality issues (reduction of Customer repetitive elements, management of major manufacturing incidents, etc.), Launch and/or coordinate key Quality corrective actions and projects to improve Customer satisfaction. Promote consistency of actions across a customer's fleet and anticipatory thinking across programs. Ensure visibility of in-service feedback and define the containment strategy and associated corrective actions with the cross-functional "Manufacturing & Delivery" team. To achieve these missions, you will act in close collaboration with the Manufacturing & Delivery cross-functional team and will have to engage a wide range of functions (such as Quality and assembly line station operational managers, supply chain, design office...) for the containment and or eradication of the main Customer Quality issues. Your boarding pass: Minimum BAC+2 Minimum 3 years of experience in management Minimum 5 years experience in Product Quality (Aeronautical, Automotive, Railways... ) Knowledge of customer order processing Quality and configuration management fundamentals Team player Customer oriented mindset Negotiation/Persuasion Ability to quickly understand technical documents Resilience and agility Improvement mindset, ability to identify problems and propose creative solutions English: Negotiation level necessary French: Read, spoken, written Salary range: Salary range based on the required profile: 40 to 50K€/year (including a variable part based on your performance). Information provided as an indication. Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online now! #Li-SR1 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Operations SAS Contract Type: Permanent Experience Level: Professional Job Family: Quality Assurance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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