Client Support Specialist

Paris (France)
Student / Recent Graduate
Data Impact by NielsenIQ
Business & Management

The Job

Company Description The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. This is where Data Impact by NielsenIQ comes in! We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals. Our objective : to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time Today : Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries. A young but experienced and dynamic team with a resolutely start-up attitude! A uniquely diverse and international environment with more than 4 0 nationalities Real career development opportunities A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges Job Description You'll be joining an amazing international team of people based in Paris and Algiers. What you will be doing: Supporting account managers in their daily relationships with customers. Update settings on the platform for our customers. Good level of BOTH English AND French Daily processing of data. Becoming a specialist of our platform to help clients in their daily use. Resolving product or service problems by clarifying the customer's questions. Providing accurate, valid, and complete information by using the right methods/tools. Ensuring the quality of the data provided to our customers Qualifications Telephone screen in English with HR Tech test 1st ITW with team Final ITW with Client Support Director Additional Information #LI-DAIM About NIQ NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/ NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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Data Impact by NielsenIQ