Junior Retail Operations Manager

Lisbon (Portugal)
Student / Recent Graduate
Emma - The Sleep Company

The Job

Ready to lead, disrupt and reinvent the sleep industry? We are Emma - The Sleep Company . Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you. What you'll do You will be a key contact person for our B2B customers. You will be responsible for the sales and distribution process, from order acceptance to final delivery. You will be responsible for onboarding new retailers. You will be responsible for invoicing & refunding topics. You will assist and monitor progress of retail system integration setups. You will collaborate with UK operation managers on warehousing & supplier topics. You will help the quarterly and yearly forecasting. You will be responsible for monitoring and analysing relevant KPIs. You will optimize internal processes towards more efficiency and automatization. You will support the team in implementing a coherent and ambitious Retail Strategy in the UK. You will be dealing and negotiating with couriers, revising contracts and agreeing on dispatch plans and relevant KPI's. Who we're looking for You have a Bachelor's degree in a relevant subject. You have demonstrated that you are a self-starter and resourceful in reaching ambitious targets. You are analytically strong and can draw meaningful insights when looking at data. You are hypothesis-driven; you are able to articulate logical hypothesis in the absence of data. You are able to work in a fast-paced environment. You can work independently with minimal supervision. You work in a well-organized and structured manner with attention to detail. You have advanced MS Office skills (especially with Excel and Powerpoint); and are familiar with pivot tables/charts and MS Query. You have very good English skills and are a communicative team player. General Experience with API protocols (especially API connections or API clients like Postman) and with system integrations to a file and configuration level is preferred. Basic skills in Python is a plus. Experience in retail, strategy or business development is a plus. Experience in a start-up and working knowledge of the retail markets is a plus. Become an Emmie Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

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Emma - The Sleep Company