Ready to lead, disrupt and reinvent the sleep industry? We are Emma - The Sleep Company . Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you. What you will do: You will assist with day-to-day operational tasks, including data entry, inventory management, and order processing. You will analyze sales data and provide insights to the team on trends and performance. You will conduct customer segmentation analysis to identify key customer groups and their behaviors. You will create reports on customer feedback and provide recommendations to improve customer satisfaction. You will conduct competitive analysis and provide insights on industry trends and best practices. You will assist with the implementation of new policies and procedures related to retail operations and customer service. You will monitor and track inventory levels to ensure adequate stock levels are maintained. You will collaborate with team members to identify opportunities for process improvements and efficiencies. You will assist with the preparation of training materials and conduct training sessions for new team members. You will participate in customer satisfaction surveys and assist with analyzing customer feedback. You will assist with the coordination of Furniture Shows and promotions. You will track key performance indicators (KPIs) for the team and provide regular reports to management. What you will bring to us: You have graduated with or are currently pursuing a degree in Business, Supply Chain, IT, or other related fields. You have a strong attention to detail and an ability to work independently. You are fluent in English, and you possess excellent communication and interpersonal skills. You have the ability to manage multiple tasks and prioritize effectively. You are proficient in Microsoft Office, especially Excel. You ideally have experience in customer service or retail operations. You have a general understanding of e-commerce platforms. You ideally have experience with data analytics tools. You have a general knowledge of workflow automations and automation tools. You are available for at least six months. Become an Emmie Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!