Consultant Premium Travel Services (60-100%, all genders) Enter the world of aviation in this multifaceted position. Being right at the core of our commercial side of business, you are in the driver seat of caring for our passenger's well-being. This role may be your ticket to an array of further opportunities in your personal career within this industry that never ceases to delight us. Starting date : upon agreement You may apply in English or German. Facts Location Basel Employment level Direct entry Function Customer service Working time Full-time or part-time Salary CLA Publishing date 05-15-2023 Application deadline 05-31-2023 Tasks As a part of the great passenger services operations team with over 80 international colleagues, you ensure personal travel advice for our premium passengers. In day-to-day customer contact you actively contribute in offering our passengers a unique travel experience. Because going the extra mile happens on every single step of our customer's journey. Assist and service customers in all areas of flight reservations by phone, as well as sale and booking of flight tickets and ancillaries Assist and provide information about SWISS products and our Loyalty program Miles and More Handle written inquiries via email and social media Administrative back office work such as ticketing and voucher issuance Contact Mike Netzhammer Human Resources Swiss International Air Lines AG Phone +41 44 564 22 66 E-mail address for inquiries recruiting.services@swiss.com Benefits Attractive company pension scheme, 13th monthly salary, Flight benefits, Employee and networking events, Remote working (e.g. from home), Diversity programmes, Paid maternity and paternity leave Requirements In this role we are seeking for colleagues with a high degree of customer and service orientation as well as excellent communication skills. Very good oral expression in German and English Customer orientation, service awareness and sales flair Travel experience Team spirit and initiative Reliability, operational flexibility and friendliness Training in the travel industry or in telephone sales an advantage Good oral skills in French or Italian is an advantage Willingness to work shift, Sundays and bank holidays